Telecom OSS + BSS context product
Connect service delivery to recognized revenue.
Trace one commercial promise across network, customer, order, activation, usage, billing, collection, GL, and revenue recognition.
What you get
Grounded in your systems. Governed by your rules.
Ungoverned agents either see too little to be useful or too much to be safe. This is what keeps a telecom agent both.
One view of the network and the customer. Only what your role allows.
Every agent reads live OSS, CRM, billing, and revenue state through the context layer—never a stale export. Role and purpose decide what it can see and do, so a care agent gets entitlement and service health, not unmasked billing data or raw network configuration.
Every action leaves a trail. Every deployment stays yours to govern.
Identity, policy decision, sources used, and the resulting action are all recorded. Deploy managed, or inside your own AWS, Azure, or GCP environment—governed by your identity, encryption, and data-residency controls.
Outcome story · Quote to recognized revenue
A service is live. Can every dollar be explained?
Bodhi preserves the links from approved quote and contract through order decomposition, activation, usage, invoice, subledger, GL, and revenue schedule.
Shared contextQuote→Order→Activate→Usage→Charge→Bill→Collect→Recognize→GL
- TraceFollow customer intent through product, service, resource, billing, and finance entities.
- ReconcileCompare what was sold, activated, used, charged, billed, paid, and recognized.
- ResolveSurface the owner, next action, governing policy, and evidence for every exception.
OSS + BSS outcomes
Operate across service, commercial, and finance boundaries.
Service + customer assurance
Rank incidents by affected service, SLA, customer, and revenue.
NMStopologyCRMCatalog, CPQ + policy
Validate compatibility, eligibility, price, discount, and coverage.
CatalogCPQpricingQuote-to-order
Keep commercial intent intact through product and service decomposition.
QuoteproductserviceFulfillment + activation
Explain fallout across inventory, provisioning, testing, and partners.
InventoryactivationCharging + billing
Trace usage through mediation, rating, invoice, credit, and collection.
UsagechargingbillingRevenue assurance
Expose gaps between ordered, active, used, billed, and paid state.
LeakagesettlementSubledger + GL
Tie balances and journals back to the transaction and service evidence.
JournalGLcloseRevenue recognition
Explain obligations, allocation, milestones, changes, and deferrals.
ASC 606IFRS 15Who needs this context
Six roles, one fragmented truth.
OSS and BSS were built for different jobs by different teams on different timelines. Each role below already has a system of record—what it doesn't have is the context from the other five.
PersonaWhat they needThe gap todayHow the context layer closes it
NOC / network engineer
Real-time topology, active alarms, change windows, and which customers or services an outage touches.
Alarms show network impact, not customer or revenue impact—so severity gets guessed, not measured.
Joins the alarm to customer and revenue impact through entity resolution the moment it fires, so severity is measured, not guessed.
Customer care agent
Entitlement, order status, known issues, and an approved resolution path in one screen.
Has to open four to six systems per call; sees billing state but not network state, or the reverse.
Assembles entitlement, network state, and billing state into one scoped context package per persona—no more opening four to six systems per call.
Order / fallout analyst
Why an order stalled across CPQ, order management, provisioning, and activation.
Order state fragments at every system handoff; nobody owns the full order lifecycle end to end.
Tracks order state through every CPQ, provisioning, and activation handoff with provenance, so no stage can silently own the failure.
Revenue assurance analyst
Reconciled usage-to-billed-to-collected-to-recognized state, with the point of divergence flagged.
Reconciliation is a monthly spreadsheet exercise run weeks after the leakage actually occurred.
Reconciles usage-to-billed-to-collected-to-recognized continuously, flagging the point of divergence as it happens—not at month-end.
Product / commercial manager
Whether what the catalog sells is actually deliverable on the live network, by region.
Catalog eligibility and real network coverage live in separate systems that quietly drift apart.
Checks catalog eligibility against live network coverage at query time, closing the drift before it reaches a customer.
Finance / controller
Subledger and GL entries traced back to the contract, service, and usage evidence behind them.
Billing systems carry transactions, not accounting meaning—mapping to GL stays manual and hard to audit.
Traces every subledger and GL entry back to its contract, service, and usage evidence automatically, with the audit trail built in—not reconstructed.
Why telecom is built this way
Fragmentation isn't a bug. It's the history.
Every generation added a system. None replaced the last one.
Copper, mobile 2G through 5G, cable, and fiber each arrived with their own OSS, often from a different vendor, layered on top of what came before rather than replacing it.
- BSS split again by business line—consumer, enterprise, wholesale—often inherited whole through M&A
- OSS and BSS stay separate domains joined by standardized interfaces, not one shared model to migrate onto
- Multi-vendor sourcing stays possible without adding integration surface for every new agent
The gap between a dropped packet and a misstated dollar is shorter than it looks.
The same fragmentation that hides revenue leakage is what a customer feels as a wrong bill or a support agent who can't see what's actually active on their line.
- Usage-to-billed-to-collected-to-recognized state reconciles continuously, not in a monthly spreadsheet after the leakage occurred
- Contract, performance obligation, and recognized revenue stay traceable end to end for ASC 606 / IFRS 15
- Every handoff between network, commercial, and finance carries provenance, so leakage and audit risk surface where they happen
- A new offer launches against live network coverage instead of stalling on siloed OSS/BSS checks
Engineered, not assembled
Depth becomes explained revenue.
Cross-domain agent access, graph-based assurance, and telecom-specific context protocols are architecture decisions made here, not integration afterthoughts—validated against activation, billing, and recognition accuracy before anything ships.
Agents need safe access to business context across OSS and BSS, not just network data.
Agents discover capabilities and access business context safely across OSS and BSS domains—with policy control, auditability, and human oversight built in, not bolted on.
Revenue assurance is a graph problem, not a reconciliation report.
Network events correlate with services, customers, and revenue as one connected graph—closing the same quote-to-GL chain our telecom context product carries.
Context speaks in tools, resources, and prompts—not just endpoints.
Tools for actions like creating an order, resources for lookups like a customer profile, and prompts as safe request templates—the primitives our context contracts expose.
Telecom needs its own context profile, not a generic one.
Metadata-driven agent and tool registries, with a trusted-advisor layer enforcing privacy, policy, and trust at runtime—covering the security and real-time demands a generic context layer leaves unaddressed.
Unify access. Don't force one platform.
Unified data access across existing systems delivers closed-loop intelligence and faster monetization—the same federated principle our context router is built on.
How we validate: Every architecture decision is checked against activation, billing, and recognition accuracy before it reaches an agent.
Why BodhiContextAI
Give agents the right context—and prove why it was right.
We are building the operating layer that structures complex business, customer, product, operational, and financial knowledge—making AI agents accurate, contextual, and directly useful for every permitted persona.
Real-time, hybrid truth
Route across SQL, keyword, semantic, graph, and live API context, kept current through events and CDC.
Role-bound MCP access
Expose context and tools through MCP so agents exchange evidence and act only within role, purpose, and permission.
Compounding knowledge
Every correction, decision, and evaluation strengthens the context layer—so the next agent starts ahead of the last one, not from zero.
Deploy where you govern
Run cloud-native with us or inside your cloud, close to the systems that remain authoritative.